NOTIFICATION ON OUTSOURCING OF PASSPORT AND OTHER CONSULAR SERVICES WITH EFFECT FROM 1 JUNE 2011

High Commission of India
Kuala Lumpur

The High Commission of India, Kuala Lumpur has authorized M/s VFS (Malaysia) Sdn Bhd to undertake outsourcing of passport and other consular services in Malaysia with effect from 1 June 2011. Accordingly, the Passport and Other Consular Services Application Centre (PCSAC) operated by M/s VFS will commence its operations on 1st June, 2011 in Kuala Lumpur.

2. Following services will be offered by PCSAC operated by M/s VFS (Malaysia) Sdn Bhd in Kuala Lumpur:

(a) Passport Services
i) Issue of a new passport
ii) Re-issue of passports
iii) New passports in lieu of lost of Passport and damaged passport cases
iv) Change of personal particulars on the passport
v) Change of appearance (applicant to visit the High Commission for physical verification).
vi) Cancellation of passports
vii) Endorsement of ECNR

(b) Other Consular Services
i) Police Clearance Certificate (PCC)
ii) Marriage Certificate
iii) Birth Certificate
iv) NRO certificate
v) Attestation of Driving License
vi) Attestation of Affidavit for obtaining child passport in India
vii) Endorsement of ECNR
viii) Attestation of Power of Attorney/ legal documents

3. The applications for above listed Passport and Other Consular Service will received at Passport and Other Consular Services Application Centre (PCSAC) at the following address on all working days (Monday to Friday) except public holidays from 0830 hrs to 1430 hrs

M/s VFS Sdn Bhd, Suite 19-03, Floor 9,
Wisma MCA, 163 Jalan Ampang,
50450 Kuala Lumpur
Telephone: +6032164159
Email: info.inmy@vfshelpline.com
Website: www.vfsglobal.com/india/malaysia

4. Processing time and collection
· Passports – Collection between 1500 hrs and 1700 hrs on the 4th working day from date of submission of application at PCSAC. However, after seven working days, if passport is not collected by the applicant from PCSAC, then he/she has to collect the same from the High Commission of India, No. 2 Jalan Taman Duta, off Jalan Duta, 50480, Kuala Lumpur.

Lost Passports/Damaged passports in normal cases will be delivered between 1630 hrs and 1730 hrs on all working days at the High Commission only after 30 days of receipt of applications.

· Other Consular Services- Collection between 1500 hrs and 1700 hrs on 3rd working day from date of submission at the PCSAC. However in case the passport was not issued in Kuala Lumpur, issue of the Police Clearance Certificate (PCC) may take up to four weeks.

5. All agents and company’s authorized representatives will submit their respective applications at PCSAC operated by M/s VFS ONLY.

6. Diplomatic and Official passports applications will continue to be received at the High Commission as per the established procedure between 0930 hrs and 1200 hrs on all working days.

Note: Applications for Visa Services in Kuala Lumpur will continue to be received ONLY at India Visa Centre located at G-01, Straits Trading Building
No.2, Lebuh Pasar Besar, 50050 Kuala Lumpur.
Website: www.indiavisa.com.my.